Dealing with Customers

The bosses are out of the office today. I’ve been dealing with customers for the first time. It’s exciting and challenging at the same time.

I’m finding it’s easy to fall into a NMF (Not My Fault) mindset. Getting perturbed people casting blame automatically puts me on the defensive. I found myself saying “so so, did this and did that.”

Instead I should be listening to their concerns telling them I will look into it, no matter who is at fault.